IMPORTANT!

If you just dispatched your device or passed it to the Point of Sale, it might take some time until the data is updated in our database.

Please check the status after 1-2 working days. In case the information is still unavilable, please let us know the shipping number of the device.

Status and repair step information as well as additional documentation (photos applicable for Out Of Warranty cases) are available within 30 days after date of dispatch.